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Complaints Procedure

Please contact us in the first instance, if for any reason you feel dissatisfied with any aspect of our service.

Our address is:

Investment House
One Alvanley Terrace
Edinburgh
EH9 1DU

or call us on: 0131 221 2510

We will do everything we can to address your complaint and attempt to put things right as quickly as possible.

We will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. We aim to provide you with a full written response within 8 weeks and endeavour to keep you regularly updated with the progress of the complaint.

If you are classified as an eligible complainant, and you do not feel that your complaint has been resolved satisfactorily, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. Information on the Financial Ombudsman Service can be found at their website www.financial-ombudsman.org.uk or by writing to Financial Ombudsman Service.

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

The Financial Ombudsman Services can be contacted by calling 0800 023 4567
or e-mailing complaint.info@financial-ombudsman.org.uk

Innovate Financial Services Limited is authorised and regulated by the Financial Conduct Authority, no 484358. Registered in Scotland, Registered No. SC337535.
Registered Address Investment House, One Alvanley Terrace, Edinburgh, EH9 1DU.
The guidance contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.
The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.
Please read our Privacy Policy before completing any enquiry form or before sending an email to us.
Decisions should not be taken based solely on the content of the website and individual advice should be sought first.
Regulations, levels and bases of taxation are subject to change.

Innovate Financial Services Edinburgh - IFA Edinburgh - Financial Advice Edinburgh - Innovate Edinburgh - Financial Adviser Edinburgh - Independent Financial Adviser Edinburgh